FAQ

Aerosols_L

Consumer spray items like deodorant, or hairspray

Examples

• Hair Spray, Shaving Cream & Deodorant - Must be shipped via DHL or UPS. Limit is 500 mL per bottle, and max weight per package of 30 kg. Area restrictions may apply. The Dangerous Goods Fee is $95.

Agriculture

Items grown on farms or in gardens or items used when cultivating soil; planting; raising, and harvesting plants, crops, fruits and vegetables.

Examples of items that cannot be shipped:

• Seeds
• Hay
• Corn
• Soybeans
• Soil
• Grain
• Feed
• Mowers
• Tractors

Alcohol

Alcohol, beer and wine is prohibited to ship on all carriers

Examples

• Alcoholic Beverages - This item may not be shipped to your country

Animals

Animals or parts of animals

Examples of items that cannot be shipped:

• Live Animals
• Dead Animals
• Animal Parts
• Animal Tissue
• Animal furs
• Animal skin
• Live Fish
• Fungi

Art and Antiquities

Works of art, collectible objects, antiques of high value or considerable age.

Examples

• Artwork, Collectibles, etc... - Limited to a value no greater than $5,000 USD
• Figurines - Limited to a value no greater than $5,000 USD
• Paintings or Sculptures - Limited to a value no greater than $5,000 USD
• Memorabilia - Limited to a value no greater than $5,000 USD

Biohazards

Biological substances that may contain contagions or other hazardous substances.

Examples of items that cannot be shipped:

• Bodily Fluids
• Cell Cultures
• Lab Reagents
• Medical Specimens
• Tissue Samples
• Tear gas

CBD

Cannabidiol, CBD oil, CBD capsules and other CBD products. A derivative product of the marijuana plant (Cannabis sativa L). Whether or not containing THC.

Examples of items that cannot be shipped:

• CBD oil

Cell Phone

Mobile phones , smartphones, portable telephone that use wireless cellular technology to send and receive phone signals and other data.

Examples

• Cell Phone - Must be packed in special packaging such as a rigid container. Please place a special request asking for this to be completed. cannot ship via Airmail, Aramex, Priority Parcel or Priority Packet.

Chemicals

Raw chemicals but also some adhesives, pastes, sealants, cosmetics like peroxide, precursors for chemical weapons, etc... Refer to the Material Safety Data Sheet from the manufacturer to determine if the product can ship.

Examples of items that cannot be shipped:

• Dry Ice
• Adhesives
• Sealants
• Precursors to Chemical Weapons
• Peroxide
• Crazy Glue Adhesive
• Disinfectants

Corrosive

Acids or bases that can react and cause corroding or eating away of a substance. Refer to the Material Safety Data Sheet from the manufacturer to determine if the product is corrosive or not.

Examples of items that cannot be shipped:

• Hydrochloric Acid
• Sulfuric Acid
• Lye
• Some Cleaners
• Cosmetic derma-peel
• Battery fluid
• Dyes
• Iodine

Counterfeit

Items not produced by the original manufacturer in violation of copyright/trademark laws

Examples of items that cannot be shipped:

• Knock-offs
• Pirated Goods
• Imitation products

Drug Contraband

Drug-related items restricted or banned by US law

Examples of items that cannot be shipped:

• Narcotics
• Illegal Drugs
• Drug Paraphernalia
• Drug Devices
• CBD
• Marijuana

E-Juice

Liquid used in e-cigarette devices and vaping devices

Examples

• E-liquid - Prohibited via UPS. If shipping from the US, nicotine content must be 0mg. Prohibited from our Austria warehouse.
• E-Juice - Prohibited via UPS. If shipping from the US, nicotine content must be 0mg. Prohibited from our Austria warehouse.

Electric Bikes over 100Wh

A personal transporter, electric scooter, or battery powered bicycle composed of two wheels held in a frame one behind the other, powered by a lithium battery.

Examples of items that cannot be shipped:

• Electric Bikes, E-Scooters, Electric Skateboards, etc...

Engines

Internal combustion engines, gas powered engines, like the kind used in a motor vehicle or other machine

Examples of items that cannot be shipped:

• Internal combustion engines

Erotic

Sexual items including books and toys

Examples of items that cannot be shipped:

• Pornography

Explosives

Items susceptible to explosion or combustion

Examples of items that cannot be shipped:

• Class 1 Dangerous Goods
• Flares
• Gun Powder
• Matches
• Fireworks
• Flashbangs
• Smoke Grenades
• Ammunition/cartridges
• Detonators
• Fuses
• Primers
• Air bag inflators

Fertilizers and Pesticides

Chemical/Organic products designed for use as fertilizer or pesticides. Refer to the Material Safety Data Sheet from the manufacturer to determine if the product can indeed ship.

Examples of items that cannot be shipped:

• Fertilizers
• Fungicides
• Herbicides
• Insecticide
• Rodenticides
• Sodium Nitrates
• Ammonium Sulphate
• Organic Nitrogenous Fertilizers

Firearms & Airsoft

Items related to guns or other devices designed to inflect damage by launching one or more projectiles at a high speed.

Examples of items that cannot be shipped:

• Air Guns
• Ammunition
• Gunpowder
• Paintball Guns and Balls
• Magazines
• Scopes/Sights
• Stun Guns
• Tasers
• Gun Parts
• Replica Firearms
• Firearm related products
• Gunsmithing Equipment
• Reloading Devices
• Imitation Firearms

Flammable / Combustible

Items are capable of being easily ignited and of burning quickly. Refer to the Material Safety Data Sheet from the manufacturer to determine if the product is indeed flammable or combustible.

Examples of items that cannot be shipped:

• Fuel
• Matches
• Lighters
• Cellulose Nitrate Film
• Resins

Flammable Cosmetics, Beauty Products

Flammable Cosmetics, hair products, toiletries, beauty supplies that are flammable, aerosol or contain alcohol

Examples

Gambling

Devices used in gambling or game of chance activities

Examples of items that cannot be shipped:

• Gambling Devices
• Poker Chips
• Slot Machines
• Roulette Wheels
• Tokens

Hazardous Material & Dangerous Goods

Any item or agent (biological, chemical, radiological, and/or physical), which has the potential to cause harm to humans, animals, or the environment. Any item classed as Dangerous Goods. Refer to the Material Safety Data Sheet from the manufacturer to determine if the product can indeed ship.

Examples of items that cannot be shipped:

• Fire Extinguishers
• Antifreeze
• Chemical Strippers
• Chlorine Bleach
• Drain Cleaners
• Anything regulated by DOT as hazardous

Ivory

A hard creamy-white substance composing the main part of the tusks of an elephant, walrus, or narwhal, often (especially formerly) used to make ornaments and other articles. Tusk, Horns or Teeth from Elephants, Hippopotamus, Sperm Whales, Killer Whales, Narwhals, Wart Hog, and Elk

Examples of items that cannot be shipped:

• Powdered Ivory
• Jewelry
• Statues
• Boxes
• Raw Ivory

Jewelry

Personal ornaments, such as necklaces, rings, or bracelets, that are typically made from or contain jewels and precious metal.

Examples

• Jewelry with a value greater than $5,000 US - This item may not be shipped to your country

Lead Acid Batteries

Batteries that utilize lead and acid cores, such as car batteries.

Examples of items that cannot be shipped:

• Spillable - Auto Batteries

Lithium Batteries
(packaged with product)

Lithium Ion, Lithium Polymer and Lithium Metal batteries

Examples

• Lithium batteries packed with equipment (such as power tools) or more than 2 devices containing a lithium battery (such as laptops and cell phones) - USPS, Priority Parcel, Airmail, Aramex, RU Post are not available for this item. Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg. Special packaging is required.
• batteries contained inside a device (such as laptops or cell phones) - Cannot ship via Airmail, Aramex, Priority Parcel or Priority Packet.

Loose Precious Stones

Loose polished or unpolished minerals or stones of high value. Usually used in jewelry or ornaments.

Examples of items that cannot be shipped:

• Loose Diamonds
• Loose Gems
• Loose Rubys
• Loose Sapphires
• Loose Emeralds

Means of Payment

Items used as currency or for payment

Examples of items that cannot be shipped:

• Currency
• Coins
• Stamps
• Gold Bullion
• Money Instruments
• Cash
• Credit Cards
• Gambling Devices
• Lottery Tickets
• Blank checks
• Tokens
• Bonds
• Gift Cards

Perfume/Cologne

Perfumes, colognes and fragrant/aromatic liquids typically made from essential oils or extracts from flowers and spices, used to impart a pleasant smell.

Examples

• Perfume/Cologne, body spray, essentials oils - Limit is 500 mL per bottle, and max weight per package of 30 kg. The Dangerous Goods Fee is $95.

Perishable Food

Food and foodstuffs with a limited shelf life or requiring refrigeration/freezing to avoid spoilage.

Examples of items that cannot be shipped:

• Fruits
• Vegetables
• Meat
• Sausage
• Caviar

Plants

Live Plant: A young tree, vine, shrub, or herb planted or suitable for planting. Dead or Dried Plants.

Examples of items that cannot be shipped:

• Flowers
• Seeds
• Soil
• Roots
• Grass
• Hay
• Logs
• Pine Cones
• Fungus
• Raw Wood/Lumber

Poison

A substance that is capable of causing the illness or death of a living organism when introduced or absorbed.

Examples of items that cannot be shipped:

• Class 6.1 and 6.2 items
• Nicotine
• Rat Poison
• Toxic Materials

Political

Printed, audio or visual material relating to the government or the public affairs of a country.

Examples of items that cannot be shipped:

• Books
• Pamphlets
• Audio Recordings
• Video Recordings

Pornography

Printed or visual material containing the explicit description or display of sexual organs or activity.

Examples of items that cannot be shipped:

• Books
• Magazines
• Videos
• Pictures

Pressurized Canisters

Products packaged in containers using pressurized gas. Refer to the Material Safety Data Sheet from the manufacturer to determine if the product can indeed ship.

Examples of items that cannot be shipped:

• Fire Extinguishers
• Compressed Gas
• Gas cartridges
• Helium
• Propane
• Car Shock Absorbers

Radioactive Material

Items emitting or relating to the emission of ionizing radiation or particle. Items will be marked with a radioactive placard.

Examples of items that cannot be shipped:

• Radioactive Material
• Medical isotopes
• Density gauges
• Radioactive Metals

Soil

Soil or soil enhancing products

Examples of items that cannot be shipped:

• Dirt
• Mud
• Peat
• Sand
• Clay

Stamps

US Postage Stamps. For collectible stamps please see Art and Antiques.

Examples

• Uncancelled/unused US postage stamps - This item may not be shipped to your country

Tactical Equipment

Military or Law Enforcement equipment and weaponry

Examples of items that cannot be shipped:

• Body Armor
• Gas Masks
• Hand Cuffs
• Lock Pickers
• Night-Vision/Infrared Goggles
• Rifle Scopes
• Military and Law Enforcement Items
• Thermal Imaging
• Any item regulated by CBP, ITAR, or the US Departments of Commerce, State or Treasury
• Kevlar

Tobacco and Nicotine Products

Any product prepared from the leaves of the tobacco plant by curing them. Nicotine in any form

Examples of items that cannot be shipped:

• Tobacco
• Nicotine Products
• Cigars and Cigarettes
• Chewing tobacco
• Tobacco wrapping papers
• Nicotine Patches
• Liquid nicotine

Toy Guns & Weapons

Nerf, cap guns, foam swords etc.

Examples

• Toy guns and Nerf guns - Cannot ship via DHL

Weapons

A weapon, arm, or armament is any device used with intent to inflict damage or harm to living creatures, structures, or systems

Examples of items that cannot be shipped:

• Crossbows
• Clubs
• Pepper Spray
• Firearms and Firearm Parts
• Knives and Stabbing Weapons
• Tasers
• Crossbows
• Billy Clubs