FAQ

Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. 

Electronic Export Information (EEI) filing is generally required by the U.S. Customs and Border Protection for U.S. exports that contain a single commodity's value exceeding $2,500 USD.

There are some complicated regulations for expensive packages. We strongly recommend that you split your package into several parts to keep the total value under $ 2,500. If repacking is not possible, we must prepare an EEI (Electronic Export Information) form for you. There is a $40 fee for this service and packages requiring an EEI form must be shipped via specific carriers available during mailout.

You must fill out your Customs Declaration Form for each package shipped to us regardless of where it is shipping. Your Customs Declaration Form is not only used for international clearance processing, but it's also the amount used for insurance purposes.

In case you do not fill out your Customs Declaration Form, we are unable to ship your packages to you.

IMPORTANT NOTE:

• You will not avoid possible duties and taxes by selecting GIFT.
• You must indicate if the package contains batteries or dangerous goods.
• If you do not declare the correct amount, you have to fix the declaration amount in order to ship your package.
• Any reimbursements are based on the declared value and it is your responsibility to ensure that your packages are declared completely and accurately as soon as the package arrives. Please also understand that we cannot offer any compensation for delays caused by lost packages. The reimbursement is based on whatever is less, the declared or invoice value.

The option you declare is ultimately up to you. If you received the item as a gift or are sending the item to a recipient as a gift, you would mark "gift" on the customs declaration. In all other cases, you would select "Personal Merchandise" or "Business Merchandise".

Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time.