FAQ

If you have any trouble ordering online we can shop on your behalf. The funds will be deducted from your WorldShip account, and we will purchase the products. First time Assisted Purchase requests require identify and payment verification method before we can get started.

 

Unfortunately, no. If you would like to order from different retailers, please place separate assisted purchase requests.

On the dashboard click on " Assisted Purchase"

Click "New Assisted Purchase" 

Enter ALL details for the item. 

If any item in your order is not available, we will purchase what is available. 50% of your order must be available, otherwise the assisted purchase request will be canceled and you will be notified by email.

Usually between 2-5 days, depending on the day the request is submitted and the volume of requests. Please note that it can an additional 1-3 week for the package to be placed into your account based upon the shipping speed of the seller.

Yes, we can return items from an assisted purchase. If you wish to have your items returned, please open a support ticket through your Shipito account specifying what items need to be returned and why. Please be sure to check the seller's return policy prior to asking us to initiate a return. All return fees will be your responsibility.